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YOU GOT THEM TO YOUR SITE, BUT THEN WHAT?
Live Site Reviews to Improve User Experience.
It is surprising to find out about what both web designers and marketers often miss, which are key ingredients of what your audience can see and not see on the website. This can make or break your website.
TechBiz Connection has assembled a world-class panel of usability experts to review and critique your websites LIVE. Our panel will provide fair and honest feedback so that you can start improving your website immediately.
The expert panel will cover:
• What are the most important usability considerations?
• How are visitors getting lost or confused on your website?
• What are some of the best ways to find and understand your offer?
• How do you apply design-based thinking into your website?
Register early, this event is likely to sell out.
Website reviews require interaction with the panel. We can only review your website if you are present at the event.
Moderator:
Jack Bicer | CEO | Septium
Jack is the founder of Septium (www.septium.com), a Microsoft Partner and a hybrid-offshore custom software development company, combining offshore cost savings with US management expertise. Prior to Septium, Jack held several CTO roles in dot coms since 1996. A 30-year software industry veteran, Jack is an industry expert in SaaS/web software, new product development, hybrid offshoring and mobile phone and tablet applications. Known as the “Father of Uninstall”, he invented the uninstall concept and wrote the first uninstaller. He is also credited with inventing the "Automated Software Updates". Jack holds a Bachelors in Communication Engineering from University of Kent, followed by a Masters in Computer Science from George Washington University and attended the MBA program at Pepperdine University.
Panelists:
Dr. Joely Gardner | President | Human Factors Research
Asa licensed psychologist, Dr. Gardner captures the emotional essence of what customers consider a great experience. She then helps her clients to operationalize that experience, measure and manage it. Dr. Gardner’s consulting clients range from startups in mobile technology and social networking to Fortune 100 companies. Clients include Intuit, Hewlett Packard, Quest Diagnostics Clinical Trials Division, Invitrogen, and Cricket Communications to name a few. Previously, she was the Director of Customer Experience Research for France Telecom R&D in San Francisco, and is the co-author of nearly 40 books with publishers such as Harper & Row, IDG, and QUE.
Jeof Bean | Principal | Del Mar Research & Consulting, LLC
Jeof specializes in increasing the success of client product development, marketing and customer experience decisions. His experience spans strategic to tactical with small innovative companies and large successful organizations that develop or depend on technology for success like Promedia Wireless, LPL Financial and AT&T. Jeof is on the Board of Directors of the San Diego Software Industry Council's (SDSIC) User Experience Group. He is a frequent guest speaker at companies and conferences. Jeof and Sean Van Tyne are authors of the upcoming book "The Customer Experience" about companies that change industries and peoples’ lives with extraordinary customer experiences! Published by Brigantine Media (www.BrigantineMedia.com), available Fall 2011.
Sean Van Tyne | User Experience Director | FICO
Author and speaker, Sean Van Tyne is currently working on a book with Jeofrey Bean on insights into how great companies create great experiences that will be available at the end of this year. Sean Van Tyne is currently the User Experience Director at FICO. Prior to FICO, Sean was the AVP of User Experience for Strategy & Technology at LPL Financial; Director of User Experience and Technical Communications for Marketing and Product Management at Mitchell International; and has held leadership positions in other software companies. Sean has also consulted and provided insights to companies such as Oracle, Hewitt Packard, Nokia, Kodak, and more.
Ant Creed | Vice President, Customer Experience | Kelley Blue Book
Ant Creed’s professional passion is the pursuit of growth through innovation reinforced by engaging experience design. He’s spent his career leading and coaching cross-functional teams to envision future products and services, to create compelling experiences, and to pilot or launch these in the market. He’s also heavily invested in coaching business leaders on the principles and practices of successful innovation and design. At Kelley Blue Book, Ant leads the vision, strategy and execution of experience design and user research for all KBB products and services. Prior to KBB, he worked in a wide variety of design and development environments, for companies such as Intuit, Sony Electronics, Kodak ImaginationWorks, IDEO, Philips Design in the Netherlands; and the Health & Safety Executive, UK.
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