Even in tough economic times, it is still tough to retain key employees - never mind maximize their contributions to the organization. They want to work for companies who's purpose is in alignment with their own. Customers no longer just buy products - they purchase the experiences from company's who engage with them and meet their both spoken and unspoken needs.

Research has shown that firms which are above the median in both customer & employee engagement experience revenue growth at a ~4x greater rate than firms that are below the median in both engagement dimensions.

This session will bring together business leaders who have realized that the path to marketplace success is best undertaken when a firm's employees, its' customers and other constituencies are all in alignment and fully engaged with the company's and it's purpose.

What you will come away with:

-A better understanding of how to assess the level of engagement your company has (or does not have) with it's employees and it's customers.

-An appreciation for the importance of understanding what the purpose of your organization is, and how to convey that to your employees, customers and other constituencies.

-Real-world examples of companies who have succeeded by realizing successful engagement - and those who have failed by not.

MODERATOR:

Julie Hubbard | Operations and Client Services Consultant
Julie Hubbard is an Operations and Client Services Executive with 20+ years of leadership success in technical sales, service and support. She has led the design, implementation and service of high performance technology solutions for marquee business partners and clients such as: Cisco, HP, Oracle, Apple, Boeing, eBay, Microsoft, Qualcomm, Motorola and American Express. With expert skills in leading efficient ways to serve, support, retain and engage clients, she achieved an average 99% client retention rate for 12 consecutive years.

PANELISTS:

Norman Wolfe | President | Quantum Leaders Inc.
Norman Wolfe, founder of Quantum Leaders, Inc., has spent over 35 years working in a variety of organizations from Fortune 500 to technology startups. He is viewed as an expert in the areas of strategy, change adoption, process improvement and organizational redesign. A strong business leader with a track record of producing results, Mr. Wolfe recognized that to continuously achieve flawless execution, he not only had to improve the efficiency of business processes, he also had to develop the talents, energy and maturity of his people. Becoming an expert in both business process improvement and interpersonal dynamics, Mr. Wolfe delved deeper into the interdependent relationship between these two critical business resources.

Wing Lam | Founder | Wahoo’s Fish Taco
Wing’s family moved from China to Brazil in 1958, where their father opened one of the first Chinese restaurant. In 1975 , the family moved to Orange County, California, where they opened the Shanghai Pine Garden restaurant on Balboa Island. For fun, Wing and his brothers would travel across the Mexican border in search of great surf. After a great day of riding fun waves, the brothers would refuel on the freshly -prepared tacos available at most roadside stands found in the Baja Peninsula. Then, in 1988, the brothers decided to import the fish taco they craved to Orange County and give it a unique twist. They combined the freshest ingredients with their Brazilian-family favorite recipes and a dash of Asian flare. The combination of the ingredients created a surfer meal that made Wahoo's Fish Taco a " must stop after a great surf session "

Debra Boelkes | President/CEO | Business Women Rising
Debra Boelkes is the President and CEO of Business Women Rising, a leadership development services firm dedicated to the advancement of women business leaders and stronger, more inclusive enterprises. A creative, enthusiastic and people-oriented driver of innovation with a passion for service excellence, Deb has over 25 years of business development, sales, marketing and operations leadership experience in the high tech industry. Prior to founding Business Women Rising in 2009, Deb was Director of Worldwide Business Programs at QLogic Corporation where she was instrumental in driving the firm’s global operational effectiveness. Earlier, at Arrow Electronics, Deb directed a supply chain collaboration software offering, defined corporate strategy for customer-facing initiatives, and managed global-scale, cross-functional programs. As Director of Consulting Services at Fujitsu, Deb launched and managed the most profitable professional services organization within the Business Communications Systems division. Earlier in her career, at IBM she established and managed a professional services organization, created the IBM PredicTel Call Center System, and was instrumental in the creation of IBM’s Continuous Speech Server Series and CallPath for the RISC System/6000.

Gloria Hays | President | InsideSolutions
As President and Founder of InsideSolutions (OD Consulting Group), Gloria has worked with telecom, healthcare service delivery, aerospace, behavioral health, medical device, pharmaceutical and behavioral health organizations. As an internal consultant, she has initiated / optimized Organization Development / Learning / HR structure in fortune 100 and 500 companies, a start-up and a turn-around. Gloria consciously and intentionally helps organizations shape the culture, leader practices and systems, which accelerate commitment, performance and results.